At Ubiolabs, we are dedicated to designing and manufacturing products with superior performance and 100% customer satisfaction. All of our products come with a 1-year limited warranty from the date of purchase.
We are always improving our products’ features and functionality.
If you have a product that is not working and it is under warranty, please submit a ticket with the following information. Please include pictures for #1 and #3 below, as we cannot process the warranty claim without it.
- Proof of purchase showing the day product was purchased and the item in the item description
- Model # - can be found on the back of the device and will show as Model # or M/N. Please see the picture below as an example.
- Picture of the product in question with the model number showing.
- Your complete shipping address to expedite the process
Alternatively, you can reach us by phone or email.
Phone - 1-866-642-4428
Email - [email protected]
Operation Hours - Monday-Friday 9am-4:30pm PST